Privacy Policy

Effective Date:1st June 2025

1. Introduction

At Heritage House Wind Cave (accessible from https://heritagewindcave.com), we value your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website and services.

2. Information We Collect

a) Personal Information

When you use our reservation form, contact us, or book via WhatsApp, we may collect:

• Your name
• Email address
• Phone number
• Booking date and time
• Any message or comment you submit

b) Automatically Collected Data

Our server may automatically collect limited technical data (e.g. IP address, browser type, visit duration) for performance and security purposes.

3. How We Use Your Information

We use the collected information to:

• Respond to reservation and inquiry requests
• Manage bookings for dining, room rental, and private functions
• Improve our website’s usability and customer experience
• Contact you only when necessary in relation to your request
• We do not use your data for unsolicited marketing or advertising.

4. Sharing of Information

We do not sell, rent, or trade your personal data.

Your data is only accessed by Heritage House Wind Cave management or staff responsible for handling bookings and communication.

We may share information with:

WhatsApp (for direct messaging)

Our hosting provider (for technical processing and email delivery)

5. Data Retention

We retain booking-related submissions only for as long as necessary to fulfill your request or as required by law. You may request deletion of your data at any time.

6. Your Rights

You have the right to:

• Request a copy of your personal data
• Ask us to correct, update, or delete your data
• Withdraw consent for communication

Contact us at: pseheritage@gmail.com to exercise these rights.

7. WhatsApp Communication

If you choose to contact us via WhatsApp, your interaction is subject to WhatsApp’s Privacy Policy, which is independent from this site. We will never message you without your initiation.

8. Cookies & Tracking

We do not use cookies for marketing or analytics. However, third-party services (e.g. Facebook plugin or embedded maps) may place cookies or collect anonymous data according to their policies.

9. Policy Updates

We may revise this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date”.

10. Contact Us

If you have any questions or concerns about this policy, reach us at:

📧 pseheritage@gmail.com

📱 WhatsApp: 019-770 8089